This is the email thread...
I called Orbitz and the hotel and gave them my credit card and Orbitz totally screwed the arrangements for our company's employees and did not fax the hotel. I make the reservations for our employees and I will not use Orbitz again. I was disconnected from the phone 3 times and they were very rude every time I called back. Your company and website is terrible. Our employees were left standing in the lobby for a long time and no one would help-the hotel or Orbitz.
Subject: Hotels [Incident: 081009-004563]
From Orbitz
Thank you for contacting Orbitz.
I understand you wish to extend the stay at the hotel extended for your company's employee.
I have forwarded your issue to a supervisor and you should expect a response within 24 hours. I apologize for any inconvenience caused and appreciate your patience while this matter is examined. When we do learn of a problem, Orbitz takes immediate action to prevent any future disappointing experiences for our customers.
Sincerely,
Alex
OrbitzTLC Team
Orbitz - Travel Well
www.Orbitz.com Customer 10/09 06:55 PM
Please bring this to the attention of your supervisor and they may contact me.
H.
Dear Orbitz Customer,
Thank you for contacting Orbitz.
I understand that you are not happy with the services provided.
I would like to apologize for the confusion you have encountered.
Sincerely,
Pearl
OrbitzTLC Team
Orbitz - Travel Well
www.Orbitz.com Customer 10/09 05:10 PM
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