In late December I went to Johnston's Toyota in order to purchase a vehicle. During negotiations, on the price I was told they would give me a store credit of $600. When looking over the bill and recalculating the numbers I was astonished to see they had charged me for the store credit when they had said they were giving it to me. I immediately called them and they admitted to what they had done and reimbursed me the $600 but did not give me the store credit that was promised.
When I called to confirm when my Truck would be ready I was asked if I would like to also order accessories. I was told I had to purchase them first since they had to order them. I asked if I did not like them would I get a refund. I was told if I did not like any of them I could return them and receive a full refund. I went down on January 9 to inspect the accessories and have what I wanted installed. I picked out a few things.
When I went to receive my refund I was told by Steve Johnston new cars manager, I had to take everything that there was no refund. I had previously been told by Richard Valentine finance manager, Dave Velez sales consultant and Gino Corona show room manager that I would receive a full refund for anything I did not want. I then refused everything and left the accessories at the dealership.
I have tried to resolve this matter with Nina Ward, the customer's relations liaison, Since January 9th. We were close to resolving this issue. There was only a matter of where an extra $180 came from. I was waiting for Ms. Ward to send me the papers when on Feb 12 I received a phone call informing me they had changed the terms of the near resolution.instead of me paying $540 in restocking fee's and getting a refund on the rest, (as was tentatively agreed upon) they now tell me I had to take half the accessories receive a partial refund and pay restocking fee's.
I now feel Johnston's Toyota never meant to find a resolution I believe their actions were calculated to take as much money from me as they can resorting to out right lying to achieve their objective
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