Complaint / Review
Factory Direct Super Store
Factory Direct Int., Inc. I paid $537.99 for a Dyson Vacuum Cleaner and Accessories that I NEVER GOT!

On October 19 I paid $537.99 for a Dyson Vacuum Cleaner and accessories. They charged my credit card immediately.

In December, I still hadn't gotten the merchandise, so I sent them an e-mail and asked them to contact me so that we could get this matter resolved. If they weren't going to send me the merchandise, then I wanted a refund.

I never got a call, but I got an email saying that my order was being processed!

Well, it is now 5 months after I placed the order and STILL NO MERCHANDISE AND NO REFUND!

I sent emails today and tried to call. All with NO RESPONSE!

It appears that they have gone out of business! SURPRISE, SURPRISE!!!

I want my money back or I want a refund! One or the other.