On Agust 15th I canceled my U-verse service and was told that I would be recieving a box to return the equiptment. The representaive also stated that I was overcharged on my bill for internet after I explained to her that, "I was told by an att rep that they were doing upgrades in the area and that I needed to be upgrated to U-verse." I asked if my internet fee was going to go up and she replied "NO that it will stay the same" that they were just upgrading the entire area. Everything else will remain the same. Than she offerd the TV service for free for sixthy days which I canceled way before the deadlin. I expalined to the phone rep that I was being charge 40.00 instead of the 19.99 I was originally paying. She put me on hold and she checked many times with management and she iformed me finally that as she looked at my bill I was to disregard my bill because I was overcharged and that she will issue me a full credit of the intire bill when they recieved the equiptment. Well I still haven't recieved the box and I have spokent to 5 differnt people including a manager that also missinformed me about my current interet charge that I would be recieving. The Last person I spoke with told me that I missunderstood everything that was expalained to me, but never said that she was sorry that I was misinformed. Even the manager missinformed me about what rate I would be able to recive. This manager informed me that she will be giving me a thirthy dollar credit and my internet U-verse will be 20.00 dollars. I asked her what are you going to do with the bill that your rep told me to disregard? She said you can do what ever you want to with it, I will still give you a thirty dollar credit regardless. I explained that she wasn't being specific. She said you can pay it or not if you want to. Rediculous! And ofcourse all the information we dicussed about the credits to my account and the quoted rate change were not documented so when I called for the fifth time The represantive had no clue of what I was talking about. I am very frustrated and I still haven't recieved that stupind box. The rep did give me a $25.00 credit finally after being on the phone with her explaining over and over for two hours about all the misleading conversation that I had with all the customer service reps! But I still am not able to get the rate that the manager told me I would be reduced to. So I'm still not happy! I am currently waiting for a call from another manager, which I have a feeling nothing will be resolved.
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