We have had Uverse since July. For a week, we are now losing our TV and internet from 6 P.M. Until 6:40 A.M. Every since night. It never goes back up. We have spent hours upon hours on the phone with technical support and even had 9 technicians and a manager over here within the last week, none of which can figure out what is going on. Our last bill was for $5.05 because we had a credit. They now say that our account is in suspension and I've had three different people from accounts receivable tell me that our account is not in suspension, but then one woman said it is, said our bill is $600, and will not let them come to fix our service until that is paid, which is an entire different issue as we do not owe them anything. Please tell me how your bill goes from $5.05 to $600 in a month when the service is only $150.in any event, the techs are not experienced enough, technical support keeps you on hold for hours on end and then cuts you off, they do not have the proper equipment to even check their equipment. I have been told by numerous techs that I should just switch back to Time Warner Cable or switch services (is that the solution for ATT, to tell their clients to get rid of their service?). I have been told that there are problems down in the manhole, but that they "will never go back down there to correct it", but they are steadily marketing in our area. One technician told me that there are problems in this area and a lot of people are not having their service work properly. Why is ATT not resolving their existing customers first before selling to new people. I also cannot believe that their accounts receivable department all seems to have different numbers on what our bill supposedly is. Is anyone in billing even capable anymore. I am so very disappointed in ATT and have spoken even with some account executives who all claim that they are going to take care of the issue, but no one ever calls back. If I can give any advice out there to anyone, DO NOT EVEN THINK OF SWITCHING TO ATT UVERSE. It is the worst service I have ever received from any company that I can remember.
0 comments