I had DirecTV installed on 12/12/07 and was told by my salesman, when I placed the order, that I would receive a Redemption Form for the free DVD player. After making 3 calls, I finally received the form on 1/19/08. The bottom of the form stated "must be postmarked by 12/31/07," so I wrote a note stating my install date.
I started calling when my DVD player did not arrive. I was told on the phone, and also in a letter, that this promotion ended on 10/31/07. That date was NOT listed on my Redemption form, and I was not told about it when I had to call to have the form sent to me.
I have filed a complaint with the BBB and, today, with the Attorney General's Office. I warned DirecTV that I would do this and that I would also post a message on this website, as well as on the Complaints Board website.
I am living up to my end of the agreement and expect them to do the same. If I were to break the agreement, they would penalize me. I am not done with them, and I WILL GET MY DVD PLAYER, rest assured!
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