Switching away from Dish to this inferior service was a mistake I deeply regret. I phoned the customer retention department to complain that the promised DVD player had not come. Their answer was that the form for claiming it, which was supposed to go in with my first month's bill, had never reached them. I was then assured the player would arrive within 3 weeks.
I told them that if it failed to show up, I would treat that as a breach of contract by their side and return to Dish. We will see what happens...
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