In Nov we signed up for the Direct TV special of 34.99 per month (which after tax and other charges costs us 76.17). With that we were told we would receive a free portable DVD player.
Months later, after many phone calls and letters written, we have still not gotten our free DVD player. Instead we were sent a coupon book. I do not want the coupon book. I want the free DVD player. The battle has only begun.
Each phone call is the same. They will look into it and I will hear back in about 10 days. Do I ever hear back? No. Do I continue to call? Yes.
I was told by the CSR that the redemption form states clearly it is for a free gift. It does not say for a DVD player. Well, to her surprise, I kept the flyer that came in the mail back in November that clearly says receive a free DVD player three different times on the form. She asked for a copy.
On my latest call, 2-29-08, I was told that if I returned the coupon book, they would look into exchanging it for the DVD player as long as I enclosed a copy of the flyer and a letter telling why I would not want the coupon book.
I'm not holding my breath, but I'm not giving up either. I have decided to forward copies of all my information to the VP of Customer Relations.
I can not believe that there could be another company with so many dissatisfied customers and still be in business.
Thanks for reading this and hearing my story.
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