A free DVD player was part of the offer when I signed up. They told me to send in a form, which they would mail me, together with my first payment. Not until my second month's bill had arrived did I send that first payment. After many phone calls, I got one explanation after another, among them that Best Buy should provide the form. Best Buy had no clue what I meant.
I am very unhappy. It seems to me that I was deliberately misled and that DirecTV intentionally arranged things so I would never get this item.
By now, getting the DVD player matters less to me than not letting them get away with this lie.
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