I filed an online complaint against MCI Worldcom Wireless, and it was forwarded to the BBB in Natick, MA. It was regarding a complaint that I posted here some hours ago.
Basically, MCI Worldcom Wireless screwed me (and numerous others apparently) on my contract by not billing me for several months, and then finally sending a bill with past due charges on it. To this day I have not received any detail as to what I am being billed for.
I was told by the sales rep. To not pay the invoice until I have received a corrected invoice which to this day I have not received, I was charged for numerous items that were supposed to be included in my contract and numerous other offenses.
They sent me a letter, requesting that I send in 2 copies of my contract as well as any other information that I received from Worldcom Wireless. I was given a deadline which I complied with, and making all of the copies cost me about $20.
Well, when I checked the status of my complaint online, it said that my case had been closed BEFORE THE DEADLINE THAT THEY GAVE ME! When I emailed them to find out why, they stated that Worldcom had called me to offer to waive my roaming charges for 1 month only, and I since I refused, there was nothing further that they could do.
According to my contract, those fees were not valid anyway. If I was not supposed to pay for them to begin with, why would I finally agree to pay the outrageous amounts they are attempting to extort from me without any explanation or detail, so long as they waive 1 month of fees that were invalid from the beginning.
Well, this is copied from their email responding to my question.
There is nothing else the BBB can do. If you are not satisfied with the resolution of the complaint in question, you will need to contact the Federal Communications Commission-Public Srvce Division @ 445 12 I Street SW, Washington, DC 20554 202.418.0190
Better Business Bureau, Inc.
Serving Eastern Massachusetts, Maine & Vermont
235 West Central Street, Suite 1
Natick, MA 01760-3767
508-652-4800
508-652-4820-Fax
E-Mail: [email protected]
Www.bosbbb.org
Is it a computer generated response, or did the person who composed the email not have the nerve to put their name on it? I am so frustrated with both of them right now. I need to research it more.
Isn't it false advertising for them to list "Fairness in the Marketplace"? It probably isn't because the text following it "but not for the consumer" is in a white font.
Michael
Germantown, Maryland
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