I signed on with MCI Worldcom Wireless in March because I was promised many free items, mainly free long distance, free voicemail and a free phone. I ended service with my then current provider, AT&T Wireless to sign with Worldcom. The local salesperson actually wrote all of this on the contract, with the exception of the telephone.
I finally received my first bill a few months later and it said I had a past due balance. It did not list a summary of the charges. This was around July/August, I believe (I do not have the bills in front of me).
I immediately contacted the salesperson and I was told to fax it to him. He said that he would find out what the charges were and and he would let me know. Later, when I contacted him, he told me that I was being charged for all kinds of things that were not valid per my contract, and that he was taking care of the issue and that I was not to pay the bill until I received a received a new "revised bill". He said that I would receive it shortly. I also complained to him about the telephone that he had given me, and he promised to take care of it as well.
To shorten the matter, I never received a revised bill, or information on my phone. I had several conversations with the salesperson regarding the issues and I always received the same response that he was/had taken care of the issue, and that I was not to pay the bill until I received the revised bill.
This continued until December when I received a cut off notice. Again I called him and I complained about his conduct. I told him that I would give him 24 hours to resolve the issue. When I was finally able to reach him, he apologized profusely (as he was the only nice person there) and referred me to his manager.
After several unsucessful attempts at contact with his manager (at this point the service was suspended), I left him several messages as well. I finally received a call from him after Christmas on my answering machine. He informed me that he was no longer with the company because he had left, and that he was sorry but he could not assist me.
I was finally able to get his supervisor on the phone at the end of the month, he told me that the sales rep who I had been dealing with was terminated for promising services that the company could not deliver. If this was the case, why was he a Senior Sales Rep.? He told me to call him the business day after New Year's Day so that he would have time to research the account.
After several voice mail messages, he returned my call and stated that he was not able to look at my account because he had broken his collarbone. He stated that he was woozy from all of the pain medication and that he needed more time to go through the information.
I called him in less than a week, and received no response after several voice messages. The last time I spoke with him, I had called him and he answered and stated that he was going into a meeting and he would call me back. That was 3 months ago.
I filed a complaint with the BBB in MA. Worldcom called and offered to waive $80 some odd dollars in roaming charges that were supposed to be free to begin with, and I refused. The BBB sent me a letter requesting 2 copies of the contract and statements to be sent to them before a set deadline. I went through considerable expense and time to comply with the request only to see that they closed my account before the set deadline (I am in the process of filing a complaint to the Council of Better Business Bureaus as well).
After inquiring as to why they closed the account before the deadline, I was told that the issue was resolved because Worldcom offered to waive the roaming charges, and I refused it. They said that there was nothing else they could do, and that I was to contact the FCC about it. I asked that the copies I had sent them to be returned to me because I went through considerable expense making them, and I received no response.
This whole time, Worldcom has been steadily billing me for monthly service even though they cut my service off. When they last called a few weeks ago, I told them to refrain from calling my house because I was going to file a complaint regarding the issues I was having with them. I just got another bill today with current charges.
Michael
Germantown, Maryland
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