Complaint / Review
Aarons Sales and Lease
Rude Manager Lost Paperwork and Hung Up in Maricopa

The store located in Maricopa, AZ has a "General Manager" who is rude, arrogant and dishonest. My roommate went there one New Year's Eve and spent a couple of hours filling out paperwork. On 06 Jan 14, his wife received a phone call inquiring about some paperwork that they think he took home.

His wife and I went down to the store and presented a regular manager with the quoted price sheet and the receipt for the down payment. The manager went into the office, and after about twenty minutes stated that "the auditor" must have shredded it. The wife then did the paperwork all over again.

A number of times we were told the washer/dryer was on the truck and that it would be delivered between 3 pm and 7 pm. Then around 5:30 or 6 we were told it might be around 8:15 or 9 pm before it got to our house. We were told we were number 2 on the list, so we waited. Then about 7:15 we got another call stating they were stuck 20 or 25 miles from us.

We tried to ask questions about what was going on, and the General Manager just gave us the runaround. We told him we wanted our deposit back, which he gave, but in the process of this conversation he hung up on us. When confronted face to face, he was arrogant, and he really did not care about the loss of the sale or the loss of the paperwork, which has very personal information on it.

I believe this place is not doing things on the up and up, and I would like to know what is going to be done about this shady character.