Complaint / Review
Aarons
Rude staff, no printer answers, sent to another store

I will not go into a long, dragged-out story; here is the gist. We needed a laptop, so we stopped at Aaron's just outside of Apopka. I had done business with them in the past and was, until that day, a preferred customer (they would actually call ME and ask me to rent-to-own from them, offering me deals if I would come in and talk with them). Well, I moved and was in need of a few things, but first we wanted to see what kind of deal we would get on a laptop.

It was never going to happen, it seems, from the start. The employees acted as if they did not want us in the store. The girl behind the counter was rude and could not answer even the easiest questions. Luckily I know about Aaron's policies and computers. So we chose one, and I asked about a printer (I should have known better). Once again we were met with "I have no idea," and then she disappeared into the backroom to ask the manager for the answer. A few seconds later she informed us that if we wanted a printer, we would need to go online and order one from the website. They had about 7 printers in the store. I pointed this out to her, and once again I was met with a blank stare.

A few seconds later here came the manager. He pretended to fiddle with a register and some receipts, then not so casually looked over at my paperwork (which the girl had me fill out again even though I am in the system; I even told her about the past phone calls). He then informed me we had to go to the Apopka store because "they" do not deliver in our area. I told him we were getting a laptop (to her credit, she even told him that) and we were taking it with us, so we would not need it delivered. His answer was that they do not deliver to Apopka and we would have to go to their Apopka store.

My wife grabbed the paperwork and snapped that we would go to RAC, and then we left furious. Aaron's lost a lot of business with us. We are looking in the future to rent-to-own a washer, dryer, stove and fridge, and maybe a desktop. By the way, we got our laptop at Circuit City for a little over $500 (along with our internet for another $50) and have not had any problems yet (knock on wood). In fact, I am using it now! Aaron's can kiss my money goodbye!