Back in November my stove's electrical caught fire, and I had to replace it quickly. I have a sick husband and two kids at home, and a stove is essential to everyday life. I called around to several places to find a stove ASAP. Rent-A-Center said it would take two weeks, so I called Aarons, since I had dealt with them in the past in another state. The salesman, Justin, said he could have a stove to me in 5 days and that there was one in another city about 15 miles away. I agreed. I did most of the paperwork over the phone with the salesman and was told to come in and sign the paperwork and that was it.
I was there for 1 1/2 hours while I had to fill out a whole new application form and wait for a trainee, who stayed on her knees to put it in the computer with peck, peck, peck. I then spoke to the manager, and he told me that the stove had to be transferred to his store before the transaction was complete. I asked if I could pick it up, and he said that it was not possible, as they had to plug it in for me at my house. I needed to get to work and could not wait any longer. He told me to come back the next morning and then it would all be complete. Not so. The stove was never transferred, and I was furious at this point, as I had to wait again. They said they would call me when it had been transferred and would deliver it.
I got a call back saying that it had been transferred and that I would be able to have it delivered on Monday by 6:00 pm. Guess what? No stove. I called the store back and spoke to the GM, who told me, "Sorry, I PROMISE I will have it picked up at the other location and delivered to you by 2:00 the next day." Again, no stove. I finally had enough and called the store that had the stove and asked if I could come in, fill out all the paperwork and pick up the stove that day. By then it was Wednesday. Guess what happened then? I got a yes. I went to the other Aarons that actually services my area, filled out the paperwork, and they verified my information. I pulled my truck around back and loaded my stove, all in 30 minutes.
The Aarons in Murray needs to find better work ethics with its clients, because without us, who are they? I will never do business with that store again. If the other Aarons had not helped, or could not have helped me, I would never do business with them again either. But the Provo office was very professional and nice, and thanks to them I continue to do business with the company. I just do not like the lies and the runaround to keep my business, which is not acceptable.
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