I drove all the way from ocala to get my first oil change service on my new Mitsubishi sport Outlander, when i arrived to the location i enter and explain the reason of my visit, answer was no power ok so i decided to wait, because driving 50 miles to go back wasn't on my plan, i wait around an hour, David show saying powers back! Ok k, 30 minutes after, job was done, this guy came driving my suv so i went inside and take a chair David approach saying follow me to the cashier counter, service was $ 30.00, computer was down they said, i explain my concern about to have a paper work or receipt for the job done to keep a record and service, answer again computer down we may email it to you! Seriously don't even ask for my email after that, a this point i don t even know if they change the oil? If they did, no way to know what kind they used, filter or whatever, and the very important part, my dash panel still showing service after 3000 miles wasn't modify for the next service no idea if this may affect the warranty with Mitsubishi. They can at least write a receipt by hand or something or make a copy of the paper David turn to that counter, thats say a lot about the customer service, was horrible my perception about that place, i thought was more professional with high standards basis of the years of service as showing, i understand the no power situation but the slack on customer service, friendliness and poor work performance of some of the employees? I was paying for a service, wasn't free, at least quality of the job, not to mention all the grease at the car door, wheel and my driver sit stained i washed so not a worry, but the rest oh no crazy, was a total nightmare my experience at this location, i just said thank you and i leave driving my car shaking my head like wow. feels like i bother someone there, got treat it unfair without respect for the value of my time and money. Wondering if this happens often, Thank God ill never be there to see it again, very unsatisfied with the service and the unprofessional behavior of the associates.
Jose A Santiago
Ocala Fl
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