Usacomplaints.com » Miscellaneous » Complaint / Review: Universal Technical Services or UTS - Elliptical Warranty - Not fulfilling Warranty - Horrible warranty service!. #1054209

Complaint / Review
Universal Technical Services or UTS
Elliptical Warranty - Not fulfilling Warranty - Horrible warranty service!

I purchased an ellipctial machine from Sears about 4 years ago that had a warranty through UTS. Started having problems with the machine well over a year ago and have had service on it many times. It started screeching at some point during all of the servicing and they have not been able to successfully fix the machine to stop the screeching. Obviously, it is so loud we haven't be able to use our machine for well over 6 - 9 months.in the meantime, I RENEWED my warranty with them. Now that technicians say they can't fix the machine to stop the noise, UTS won't replace my machine. They are giving me a complete run aound after sending two different technicians and taking picutres they are giving me the run around, saying we need more pictures. How do you take pictures of a noise??!! The second technician even called ito their support line so he could talk to them about it and they took his notes and acted like it was done. The contract says it has to be either some type of issue or damage not fixable or the service has reached the cost of the machine. Because I renewed the warranty, that cost accrual amount started over! Had I known this, I could have forced them to fix the machine before renewing. So, now that I call back in to see what they are going to do yet again they say they need pictures! And this is after a tech talked to them while he was at my house! Riciduculous! They just don't want to honor the warranty! I hope more people read this and resoncider ever renewing with them! I have bought over $350 worth of warranty services from them since I have owned my machine and they just don't want to do the right thing. Horrible services!


Offender: Universal Technical Services or UTS

Country: USA

Category: Miscellaneous

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