My complaint comes around the time of October when the bill was $874.07 including fees plus interest fees charged. On 10/13, when I finally talked to a supervisor by the name of Veeliza Casino (Emp. #309924283), w/a rep. Of may own, we all agreed to settle the account by paying $600.00 and the bill would be paid in full.instead, they are sending me bills with interest and fees charges and calling with harrassment. So, I then proceeded to talk to another supervisor by the name of Kevin Nash (Emp. #Q122) at the same branch in Las Vegas as Ms. Casino on 12/17 and he spoke to me with the understanding that he would forward the request and would contact me w/n two hours. He never called. But I have recently got an email with another statement. I have recently faxed a letter of this caliber to the President of the bank, Mr. Robert DeJong, and haven't heard anything from him either. I have requested that they either contact me by email or US mail. I'm tired of these practices that they are doing. I have reported this to the BBB, the Attorney General's Office of Nevada and now your office. Please investigate.
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