On January I filed a dispute with Ladwp I went to the office on Crenshaw with my wife and disputed an amount of 6,000 they where charging me due to a different account that was opened under my name in a different address somehow me and my wife were residing in Houston Texas got married etc. So we came back to California to pick up my little brother and sister because I decided to adopt them and that's the reason we came back on March I summitted proff of my texas residence marriage license bank staments police report they told me to wait about 6-7 months for the dispute next thing you know I had already been more the 8 months still no response then on December we received a past due amount we decided to speak to customer service and ask what's going on with the paperwork what's taking so long and then we ended up finding out they had lost the paperwork no trace of very upsetting to know how negligent this company is I got diagnosed with kidney failure, and high blood pressure I also suffer from type 2 diabetes and to find this out raised my blood pressure now Ladwp made their dispute based on just a police report I had sent out of all the paperwork all they found was just the police report money hungry office. Now my wife spoke to Ms Maria davidson at customer relations office apologize to my wife for them loosing the papers and asked my wife for the documents again my wife takes care of me and they want me to go with my wife being sick disabled person and resumit the paperwork what a horror story now my wife drop the of to 111 hope street to ms Maria Davidson she said she was going to give them to her supervisor Mr. Garcia or Gonzales not sure so Monday January 7 my wife has called Mr Garcia an told him to review the paper work the I'd is different the dates when the account were open don't match and my wife also send a court paper stating I was released from a judge and found me innocent of other charges against me do to identity theft and still Mr. Garcia is just reviewing their is enough evidence but he wants more I have received a red bill this month for the 17 I have paid my charges from my residence but I refuse to pay the disputed amount I have enough evidence if by the 17 I don't pay 1,799 I get my water and power turned of I am I'm dialysis I connect my machine to my self every night for life and and if I were to get my water and power disconnected I could die this is an injustice I have enough proof I will try to get help with legal aid this company exploits people!!!
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