Customer agent doesn't know how to handle questions. Their answers are scripted and won't address the issue being asked. Very poor customer support and cut off the chat talk when you try to file a complaint. I asked where could I buy the phone equipment (handset) and they tell you that it is included in the magicjack device. They don't know what a magicjack device versus an actual phone set. I asked how much do I have to pay for a 5 year plan and they will tell you to go to the website and click the extend license. But the price in their website is higher that what they're telling me during the chat talk.
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