I done with the Magic Jack. I wasted $46.90 on this & I was a fool not to try in the 1st 30 days. Now I cannot return it for credit. This thing is a total waste of money. It could not connect to the internet and then took me to the Magic Fix page of the Magic Jack website and asked me to download the upgrade fix (a file) that was suppose to be downloaded to my desktop. But, again after numerous attempts to download, no file was ever downloaded to my computer.
My next step was to try to contact the Magic Jack Customer Service department, which can only be contacted through there website on a chat link. The frickin company has no phone lines to there technical support group.
So, I proceeded to chat with the Technical Support group working with 4 different individuals. The first one that just hung up on me. The second rep had me change the USB port to all of my ports, had me do a number of changes to my computer firewall, check my computer system's clock, change my internet security options & then passed me on to a supervisor, Evert. Evert tried the same things the 1st rep did & then had me reformat the Magic Jack. Finally, he told me to reboot my computer, & try again to get the Magic Jack to work. Nope, same results.
So, I started my third and last chat session with Paolo, doing all the same things again. I am then passed onto a Supervisor, Roger and go through all the same things that everyone has tried with no success.
Bottomline, don't buy the Magicjack. The product doesn't work, the Magicjack Technical Support group can only be contacted through the chat link. The Magic jack website doesn't function correctly & I was never able to download the upgrade. Exe file from them.
It shouldn't be this hard! I spent the better part of 10 hours trying to get this device to work properly on my computer. I want to save money, but I don't have the time to invest in getting this device to work.
The Magic Jack stinks! Don't buy it! It's a Rip Off!
I out $46.90... Tough lesson learned. Don't be fooled by the Magicjack sales pitch. The Magicjack is to good to be true, because it doesn't work as advertised, it is supported poorly, & not worth the hassle.
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