If you have received a bogus bill from One Web Direct Bill - DO NOT PAY. Please do the following, as this company will only cease their illegitimate practices when legal action is taken.
First call the Federal Trade Commission at (877) 382-4357. Work your way through the menu until you get to complaint section for 900 number and pay-per call services.
After dialing the number above select 4,5, 1,1 this should get you right to the appropriate department. You may be on hold for 5-10 minutes. Have you bill in front of you as you will be asked for some information from it.
Also be ready to take down a file number they will give you so future contacts can reference this initial complaint. They will ask you for an email address so they can send you information on disputing bills and protecting yourself from future scams.
TAKE HEART: This is not the first company to do this. The FTC and other agencies went after another company named Alyon. Read more at this website: http://www.atg. Wa. Gov/releases/rel_alyon_053003.html
The next step is to call the New Hampshire Bureau of Consumer Protection. That number is (603) 271-3641. This call is to simply put another angry consumer on their radar screen.
They will tell you to write a letter to them at: Hampshire Bureau of Consumer Protection 33 Capitol Street Concord, NH 03301.
This letter should simply state that you have never knowingly used the online foreign service (s) described on their bill and charges incurred were due to a malicious computer program covertly installed on your computer, causing the modem to dial a telephone number.
Also send them a copy of the bill (both sides of all pages) you received. Then finally do the same with your own state consumer protection agency. I am confident this company will be shut down if enough people complain.
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