I am very unhappy with PayPal. I have had a good relationship with them for over 4 years. However, I am very angry about my last transaction with them. I made a purchase for an auction using an "e-check." Due to other circumstances, both the seller and I cancelled the transaction. The funds were rejected by the seller, and thus the transaction should have been cancelled.
However, PayPal's policy is to still withdraw funds from an individual's account even if the transaction is cancelled. If you are expecting the transaction to be cancelled, then it should be cancelled. There should be no going into an individual's account and taking the funds once cancellation has taken place. The withdrawal took place 10 days after the cancellation.
There is already an expectation that, since the transaction is cancelled, you can use YOUR money the way you see fit. Once a consumer cancels a transaction via a PayPal e-check, it should be just that: cancelled. No company should have the right to go into my bank account after the fact and take out money so it sits in their bank until I see fit to use them.
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