I worked for Centurylink in customer care for almost 2 years its truly a terrible company. Centurylink does not have a dedicated customer care department its a sales department. Centurylink looks at these calls as $ signs. They look the other way when top sales associates slam accounts with products and services. If you werent top in sales you are treaded like dirt and always threatened to be fired if you didnt meet sales quota. People would get fired on a weekly basis and the training classes which we called our replacements were constantly churning out new agents. Im shocked they dont get giant fines for over billing. To give a couple examples for the state of Florida during the full year of 2011 when a customer went on vacation mode they didnt get the discount unless the customer called in every month for it and when they came back from vacation the system would charge them a $53.
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