My 70 year old father decided to discontinue his Dish Satellite service which was contracted through CentuyTel now CenturyLink. He had been a customer for over 3 years and his agreement said nothing of charges being assessed to him for discontinuing services after his required 2 years of service.
Of course the customer service rep tried to wave several incentives to keep him from ending his satellite service, but his mind was made up. That’s when they took off the gloves and said we’ll send out 2 boxes and there will be a charge of $15/box for returning the equipment. Finding this totally unacceptable I asked to speak with a supervisor, who was of no help. Immediately I asked to speak with someone with more authority than he. Mind you, these people kept me on the telephone line for 40 minutes, hoping I'd hang up is my guess. A so called Resolution Team Member by the name of Santiago came on the phone line who was even worse that the others. His response - “There’s nothing we can do, that’s the policy and the fees can’t be waived.” This company could care less about retention of customers and I told him so.
I wished I could say this was my first problem with CenturyTel/Link but its not. The first opportunity I have to change to a reliable phone company, I plan to take it. CENTURYLINK IS A HORRIBLE TELECOMMUNICATIONS COMPANY HAS THE WORST CUSTOMER SERVICE ANYWHERE!
-if you have a choice - lt;br /
Don't do any business with centurylink!!!
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