This companies advertisement states No Credit Check; Bad Credit not a problem your still financed for a computer no matter what your credit situation may be. The customer is to make weekly or bi-weekly payments on the product depending on what product you've selected (desktop computer or laptop). Blue Hippo claims to be affiliated with Gateway.
You provide your account number so they can automatically take the payment from your account. You are asked to make at least 7 consecutive payments first before your computer is shipped and after that 7th payment your computer is supposedly shipped.
Initially the sales rep told me the computer would be shipped 5-7 business days after your 7th payment. Once my 7th payment was made I waited 2 weeks and I hadn't received anything. I called and they told me it takes 4-6 weeks to received the computer.
At this time 9 weeks have gone by and everytime I call to get the status on my computer I get a different story. I was never sent any papers to sign as any type of agreement. The only documentation that was ever sent to me was verification of my address for shipping purposes.
The first time I called for an update I was told "Oh you'll receive a letter in the mail from UPS with you ship date; if you don't receive it over the weekend call us back Monday". Never received anything. Monday, they told me "Oh, we're a little backup but your computer was OK'd to be shipped" 2 weeks later I called again and they tell me "We're still backed up with getting the computers shipped so I'll waive your next payment.
I originally opened my account on March 6th' and at that time I had them take 2 payments so that I could speed up the process and get my computer a little faster. Not... I called again Monday July 19th and asked for a refund "Now all of a sudden it's no refund even though I still have not received the product that I've been paying for. As of today I've paid well over $500 for absolutely NOTHING.
Ronda
Belleville, Michigan
U.S.A.
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