I took my cell phone in to the Metro PCS office in Redding California, the replaced it once because it kept freezing. When I got my second one it did the same thing. They advised me to call the Corp phone number which I did, I was advised to mail the phone back with all the paper work to Texas and I would receive a refund. I have a signed reciept from post office saying they received my phone and sent it to the correct department. When calling them you talk to so many different people and are told so many different things. It's been a month and I have no phone and no refund from them. They keep passing it off to other people. That phone was $100.00. They didn't send my phone back or anything.
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