I contacted omnitech support on 12/20 with a MS 2010 word problem. After a rapid 'on line' connection a very 'helpful' man spent 45 minutes chatting and a long time wasteing time off line. I was informedthere wasa seriousproblem and that he had fixed it 'temporarily'. The full 'fix' could take two hours to solve. ArRegistry Scan then revealed that my computer may crash if the problem was not resolved! Then I was informed I had to pay abouit $45 for the present session or nearly $300 for a year support. I declined the year support and was offered nearly $100 for 6 months support. I declined again and then was told that the Supervisor aproved an offer of $100 for a year. However, in the Email I received later it stated the $100 was for 6 months. I was handed over to a technician and the session took another 45 minutes and not the 2 hours. On 21/12 I had the same problem, made contact and was put on to a Tech8 who after spending 45 minutes could not resolve the problem that had occured the day before. He told me to log off and back on again. I did as told but could not log in again! I contacted through the 'Contact' box and waited for over 30 minutes but got no response. I email a response to the Email confirming my payment and was informed to go on line and connect through the contact box. After another abortive attempt I gave up and cannot get the OMNITECH help Logo out of my tray.
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