Complaint / review text:
I contacted Omnitech support due to an ad that fix problems free if under 15 minutes. One tech worked on my problem (remotely) for over an hour. He then talked me into a 3 month contract to continue. He passed to another tech who spent another hour plus doing the same thing as the first. Second tech stated that he had to escalate the problem to a senior tech. Never heard from them. Finally, I contacted them again and another tech answered. I told him the problem and record number. I wanted this escalated. It took me a half hour to get him to transfer me appropriately. New tech tried the same as the first 2 and went further and stated that I had to have it escalated (I had told them that before). Another 2 hours with a senior tech (?) yielded no results and the computer was worse than before because he downloaded some programs that screwed up my Bios. Further contact has been fruitless, I have been unable to get any response. I now have to get an evaluation to see if the system is salvageable.