This report to the Canadian BBB presents the whole story. This company has no rights to keep a members money when they arbitrarily decide to boot them for unjust reasons which are at the whims of staff.
Thank you for using the Better Business Bureau's Online Complaint System.
Your complaint has been assigned case # 2070297.
Correspondence regarding this complaint will be emailed to: [email protected]
Please print a copy of this for your records.
Filed on: July 26
Filed by:
Lawrence A Dxxxxxx
2040
Bremerton WA 98310-4330
Filed against:
Eatsleepmusic Corp.
301 Moodie Dr. Ste. 306
Nepean (Ottawa) ON K2H 9C4
Complaint Description:
I became a member of Sing Snap, an on-line karaoke company. I paid $129 for a one year membership. Part of their benefits are a message board where members can discuss almost any subject. I prefer the Belief Boards where we discuss religion. I always back read the threads to be able to add my own impressions. I was admonished by a volunteer moderator to not back read as the subject matter normally had no bearing on the current discussion. I asked literally, "Where in the Hell did you come up with this rule?". A point of reference is that the Terms of Use make no mention of that attempt to enforce a non existent ruling. The next morning a receive a message from admin that any future behaviors like would result in my suspension. I made mention that I was not going to be stifled and that I had been kicked out of better places than this. Go ahead if you find it necessary to send me to what is known as buddyland-suspension. I was only 5 months into my subscription and I received no refund because the TOU states that there will be no refunds for violations of the rules. All fine and good but an arbitrary making of the rules as one goes is hardly an established Standard Operating Procedure. This was nothing but exercising authority and kicking me off just because he could.
Your Desired Resolution:
I am due seven months refund of my monies, $86.00 US, for unused services beyond my control. This keeping of funds happens frequently and the company needs to cease and desist that practice
This case will be reviewed by a complaint specialist at the Better Business Bureau, and then forwarded to the business for their response. It is our policy to allow the business 30 working days to respond to your complaint. You will be notified when the business has responded.
What would you like to do next?
View the status of your complaint
Return to the BBB Homepage BBB Privacy Policy
0 comments