Thank you for using the Better Business Bureau's Online Complaint System.
Your complaint has been assigned case # 90175891.
Correspondence regarding this complaint will be emailed to: [email protected]
Please print a copy of this for your records.
Filed on: October 22
Filed by:
Mary Straight
9085 W. Lewisville Rd
Paragon IN 46166
Filed against:
MagicJack LP
PO Box 6846
West Palm Beach FL 33405
Complaint Description:
Ordered Product On August 26 (SUNDAY) Didnt Get Product For 10 Days There After. Received Prodct On Sept 4th. Registered Product On Sept 4th. Had Product For 3 Weeks. Let Agent Know It Does Not Work & I Will Be Returning US MAIL Cert. Delivery Confirmation. Which I Did. Cert. Delivery Confirmation #03050830000344529651. Mailed out On Oct 1. Billed $80.00 Something By Magic Jack. They Have Our Money & The Product! Asked To Refund & They Say "NO!!!"
Your Desired Resolution:
All We Are Asking Is For The Money They Pulled From Our Account!!! I Even Said I Would Let Them Keep $20.00 For Them Shipping Product In The First Place.
This case will be reviewed by a complaint specialist at the Better Business Bureau, and then forwarded to the business for their response. It is our policy to allow the business 30 working days to respond to your complaint. You will be notified when the business has responded.
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