Usacomplaints.com » Internet & Web » Complaint / Review: Wirefly - Their customer support speaks to you nicely but refuses to honor their contractual agreements. #603617

Complaint / Review
Wirefly
Their customer support speaks to you nicely but refuses to honor their contractual agreements

I requested at wirefly due to the cost. (described at the conclusion) I'd two problems:

1) I acquired an account saying I'd not need to pay for a charge, that will be among the cause I visited wirefly (for that cheaper cost). After I was billed the service charge by verizon, i spoke to wirefly plus they simply smooth did not care. They offered me the run-around again and again. I requested to talk to a and was declined three times within the same discussion. The individual I had been speaking with wasn't mean, and that I was enjoyable back, however they wouldn't support me. I ultimately required to keep in touch with a and got hateful using the individual, they I would like to talk to a at that time. Who also didnot help me, I'd an strong bill displaying a cost plus they simply smooth didnot care.

2) I had been changing from AT&T to verizon, it required a number of days after dark regular delay interval to obtain my phone triggered. I'd to speak with customer care three times to obtain my telephone triggered, every time I had been informed to hold back another 48-hours, lastly I acquired hateful together again. They delivered me a totally free bad $20 bluetooth within the email for my difficulty and submitted me to some verizon consultant who'd the issue set in five minutes smooth with no problems. Verizon also directed me a totally free wireless within the email that was of decent-quality.

Main point here, i saved profit the finish since the telephone was $100 cheaper through wirefly. I'd a dreadful encounter with wirefly, their customer care talks for you properly but will not recognize their contractual arrangements. Verizon about the other hand was very useful.


Offender: Wirefly

Country: USA
Site:

Category: Internet & Web

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