I ordered 3 phones on wirefly. I have 3 issues that are unresolved even after sending an email and speaking with a supervisor.
1. I signed up for unlimited texting but whatever they sent to verizon said 1000 minutes. I was charged $127 in overage fees my first month.
2. All three phones on the wirefly site were listed as "free activation" but verizon billed me $35 per line. Verizon said i need to go through wirefly. Wirefly first said they dont offer free activation, but another rep said they used to. Now they have a $35 prepaid visa card for each eligible line. Robert at wirefly said he could see that when i signed up they did have the free activation in place but that verizon is responsible for that. He said wirefly doesnt just offer things like that to get customers. So i asked who isoffering or paying for the giftcards they now give and he said wirefly. This one cost me $105. I placed my order through "alvin" using the chat window. I copy and pasted the conversation into an email and sent it to myself. Alvin clearly answered "yes, activation is free" on the chat.
3. I wanted a good phone for my daughter, but didnt need a data package. Alvin directed me to the LG enlighten. I bought it. I signed up for the data plan on the other two phones, but not hers. Turned out it does require a data plan, so what they sent to verizon had her signed up for the corporate package, at $45 per month, $15 more than the regular package. I was able to change that to a $30 package which i am locked in to for 2 years. $45 the first month, $30 for 23 months.
In total i am out over $900 due to wireflys errors.
I got nowhere with 2 phone calls, an email, and another call to a supervisor.
I still have the copy of my conversation with alvin in the chat window.
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