I ordered at wirefly because of the price. (summarized at the end)
I had two issues:
1) I got an invoice saying I would not have to pay an activation fee, which is one of the reason I went to wirefly (for the cheaper price).
When I was charged the activation fee by verizon, i talked to wirefly and they just flat didn't care. They gave me the run around over and over. I asked to speak to a manager and was refused 3 times in the same conversation. The person I was talking to was not mean, and I was pleasant back, but they would not help me. I eventually demanded to talk to a manager and got hateful with the person, they let me speak to a manager at that point. Who also didn't help me, i had an solid invoice showing a price and they just flat didn't care.
2) I was switching from AT&T to verizon, it took many days past the normal wait period to get my phone activated. I had to talk to customer support 3 times to get my phone activated, each time i was told to wait another 48 hours, finally I got hateful with them again. They sent me a free crappy $20 bluetooth in the mail for my trouble and forwarded me to a verizon representative who had the problem fixed in 5 minutes flat without any issues. Verizon also sent me a free bluetooth in the mail which was of decent quality.
Bottom line, i saved money in the end because the phone was $100 cheaper through wirefly. I had a terrible experience with wirefly, their customer support speaks to you nicely but refuses to honor their contractual agreements. Verizon on the other hand was very helpful.
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