I ordered 3 phones on wirefly. I have 3 issues that are unresolved even after sending an email and speaking with a supervisor.
1. I signed up for unlimited texting but whatever they sent to verizon said 1000 minutes. Robert at wirefly states there is no unlimited texting, but reading other reviews here, this has been an issue for others in the past. I was charged $127 in overage fees my first month.
2. All three phones on the wirefly site were listed as "free activation" but verizon billed me $35 per line. Verizon said i need to go through wirefly. Wirefly first said they dont offer free activation, but another rep said they used to. Now they have a $35 prepaid visa card for each eligible line. Robert at wirefly said he could see that when i signed up they did have the free activation in place but that verizon is responsible for that. He said wirefly doesnt just offer things like that to get customers. So i asked who isoffering or paying for the giftcards they now give and he said wirefly. This one cost me $105. I placed my order through "alvin" using the chat window. I copy and pasted the conversation into an email and sent it to myself. Alvin clearly answered "yes, activation is free" on the chat.
3. I wanted a good phone for my daughter, but didnt need a data package. Alvin directed me to the LG enlighten. I bought it. I signed up for the data plan on the other two phones, but not hers. Turned out it does require a data plan, so what they sent to verizon had her signed up for the corporate package, at $45 per month, $15 more than the regular package. I was able to change that to a $30 package which i am locked in to for 2 years. $45 the first month, $30 for 23 months.
In total i am out over $900 due to wireflys errors.
I got nowhere with 2 phone calls, an email, and another call to a supervisor.
I still have the copy of my conversation with alvin in the chat window.
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