Costumes4Less.com is deceptive in their advertising and provides no reasonable means to seek a resolution.
This Halloween, I purchased a costume from this online retailer. The costume would not be complete without the wig and fake beard. The website stated that these were NOT included in ~$40 price for the costume. It offers them as separate purchase for an additional ~$22 dollars as well as an additional ~$7 shipping (to Hawaii). When I received my package, I discovered that the basic costume included the beard and wig. Now I have two and I've wasted approximately $30 as a direct result of false statements on Costumes4Less.com's website.
Angry and frustrated, I went back to their website and verified the item number on the packing list against the one that I ordered. I discovered that they did match and that the website still stated that the beard and wig were not included. I took a screen shot of that page and scanned the packing list as evidence to bring to the company. I then went to their website to seek a refund and a return authorization.
The only option for returns is to use their automated form which only allows a refund of the purchase price and shipping costs for items that were defective or not as ordered. Since the second wig was as ordered but ordered as a result of Costumes4Less.com's deceptive advertising, these categories did not apply.
I clicked on the link to contact the corporate office which is next to a statement in bold text that they will only respond when warranted. The link opens a form to submit your email address and comments. Needless to say, they apparently felt my concerns did not warrant a response. I am still trying to determine how to return this thing and get my money back.
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