I am just furious with this company right now! When ordering internet service through Time Warner, the website states that a wireless modem must be purchased through their partner, BroadBandofffers.com, and must be received before the technician can come for the install. (By the way, I am off to write up TW for this, as well) I already OWN a wireless router and don't NEED a wireless modem! Of course, once I called Time Warner to schedule the install, I was told that they provide a regular modem free and that customers don't really need the wireless modem that is "required" through Broadband offers.com. So, I tried to cancel the order (literally 10 minutes after placing it) and find out that I cannot (via their question-and-answer page). MOST reputable companies will allow customers to do this... And EVERY reputable company displays contact information (like a phone number) so that customers can call them. Not this company. If you want to talk to someone, you have to write a letter... And their website will not allow users to leave comments, either (even though this is clearly listed as an option).
Now I have to go through the process of returning this modem as soon as I receive it (btw, I have two special needs children, one of whom is on 24-hour tube feeds, that I have to drag to the post office with me)—and I have to HOPE that they credit the money back to my credit card. Stop being misleading!
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