I received a letter from Time Warner Cable stating I discontinued my digital DVR and/or Road Runner services but have not returned the cable equipment. Well this is not quite the case as I have been a Time Warner Cable customer for more than 14 years.
I called customer service and spoke with LeAnne who did research my account and said the information indicates that I did not return a "wireless card". After discussing this a bit more LeAnne and I decided to get the supervisor involved.
Supervisor Juan reviewed my account and said that I returned a wireless modem on 2 and exchanged it for a non-wireless modem. Juan said that when I returned the wireless modem but not the "Ambit" brand wireless card that was part of the wireless modem.
I do remember returning the wireless modem but have no idea what an “Ambit” brand wireless card really is or if it was even part of the wireless modem on 2. Juan said that he will place a request for the warehouse to search for this part. Juan also said that Time Warner just sent out a mass mailing to anyone with "missing" items.
Juan did state that it will take at least 30 days for the warehouse to search for this item. I am not sure why the warehouse needs to search for an item that the inventory software counts as missing but what do I know.
Now my concern is that I was informed in the letter that as of 4/19 my account will be billed for this service until I return the item. Needless to say I have no idea what to do about this as I do not have the item that Time Warner states is missing.
Also much to my shame I do not have any of my Time Warner receipts from 2 - who does? Can anyone guess what is going to happen next? Any ideas how much I will be charged for an “Ambit” brand wireless card that goes with the wireless modem that I returned 4 years ago?
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