Ok i read all the reports on the internet and figured what the heck a few reports on these guys out of the thousands they must have sold? Gotta happen right??? Anyway a little backgrond on me... Im a microsoft accreditited service tech... Went to school spent thousands of dollars... I know what im doing i work on computers all day long... Now heres my experience... Got the magic jack in the mail... Tried to install it on the first computer... Crashed it immediatly...
I figured ok its just the computer... Went to the second computer... After 8 hours of trying to install it and talking to several of their "service techs" i realized it wasn't gonna install on that computer... I figure ok went to a third... After some time and patience i finally got it installed... It worked... I was so happy... Got up this morning turned on the computer and guess what? It crashed... So i go to their "live online chat"to see what they have to say about this... (m still amazed a company pushing long distance had no contact number... But thats beside the point).. Got the person... Explain whats happened
Their first bit of advice is disable the firewall and anti virus... And then had it explained to me that magicjack won't work with either... So now im supposed to run my computer without protection in order to use this thing... I think not... After that failed the "service tech wanted me to go into the computer registry and start changing settings...
I realize most people who read this aren't that advanced (for lack of a better word) in computer knowledge but ill tell you... Go into the registry and change settings and you do 1 wrong thing yur gonna have a paperweight on your hands... Anyway its my own fault... I read the reports did the research and decided to try it anyway...
Now i have 3 computers that have to be reformatted (hard drive wiped clean and windows reinstalled) it cost me 50 bucks to learn a lesson but guess what. Don't waste your time or money... And for everyone thats filed a report that ive read touting the marvelousness of this product??? All the computer techs??? I say bullshit... I think they're put there by people who work for magic jack... Have a nice day... And thank you to the people who run this site for giving us a sounding board...
Onester
london, Ontario
Canada
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