Usacomplaints.com » Miscellaneous » Complaint / Review: Magic Jack - Work?. #603965

Complaint / Review
Magic Jack
Work?

Magic Jack, I purchased a Magic Jack from your web site. I followed installation instructions and No Dial Tone. I returned my phone and purchased a new one. Still No Dial Tone. I move the Magic Jack between different Laptops and a Desktop and still No Dial Tone. Next I went on line to Magic Jack web site and started an on line chat. About 1-2 hours into my chat, that I thought was going to correct my problem, I downloaded the upgrade and installed it and my computer locked up. Back to the Magic Jack web site and another on line chat and went over pretty much the same scenario. Another step by step and then to a more intelligent tech, just like the first chat and upgrade and install and then lockup and reboot and back to another online chat. The total time of online chats with, what is supposed to be the top techs for Magic Jack and the last tech had me sit so she could make a report for the Engineers and then was told I would be contacted about my problem. It’s been 3 days, No contact. I started to wonder, IF Magic Jack is so good, WHY did I spend about 4 hours typing through an online chat? I was typed out and WHY, IF Magic Jack is so good with Voice Communications, wasn’t the tech and I talking over this FREE phone communications? I have been to my local electronics store and voice my opinion about Magic Jack to prospective customers and the sales associates and all I get is I didn’t realize it had these problems and customer support doesn’t appear to work, unless you want to type you life away. I don’t figure I’ll get a response to this email, BECAUSE, you don’t want to communicate this way. So, unless you have someone there that is Willing to talk to me and assist me with my problem. I’ll just keep telling people what I thing of Magic Jack. I can call through my computer, by clicking on the phone number on the computer screen, BUT no Dial tone on my phone.


Offender: Magic Jack

Country: USA

Category: Miscellaneous

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