Hello everyone. I picked up a walmart netscape cd in our local wal mart. I made the fatel mistake of loading it on to my pc, using my checking account number. Afterwards I had to restart my pc and everything froze, at which point I uninstalled the program. I called customer service to cancel and they said I wouldn't be charged because it was a free trail cd and that it would be taken care, because I couldn't get it to work on my pc. This was two or three years ago.
This week I found out my checking account was over drawen, and I didn't know why, so I called my bank two find out what the charge was for. Wal Mart netscape, they have been taking money from my account for about two or three years. I felt so stupid that I had never noticed before. Like everyone I shop at wal mart all the time, and had only paid attention to the word wal mart on my bank statements and not the netscape. For the past two and a half years I have had DSL why would I need a netscape account that I couldn't even use.
After finding out I called wal mart netscape on a number I got from my bank (1-888-855-0942). When I first talk to someone in billing she said I would need to call a different number to get help with my problem and gave me this number, (1-888-237-8636) to my surprise it turned out to be a gay chat line. When I called her back I was pretty upset, and she hung up on me. I called right back, and this time she changed her name on me. I told her that if I didn't get some help that I would talk to a lawyer, at this point she canceled the account. But, said there was nothing they could do, about the last two or three years of service I never used, to get my money back. Pissed off I called my bank and had a stop payment, put on my account so that they want be able to take any more of my money. They have a 888 number but there not in the U.S. There in India or somewhere.
Beware!!! Do not give these people your credit card or checking accounts number!!! Wal Mart Netscape is a con, with bad service!!!..
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