I signed up for Wildblue Internet with MyBlueDish. They had a "special." Special alright. I asked for the 1.0M package. Sales came back with an even better package. This package included DirecTV for just a little more. I agreed to it, and later found out the package included the 512kb Internet package. Since I had already agreed to the package, I was talked into trying it. It was, or was supposed to be, approximately 15 times faster than dial-up.
After installing it, I found not 512 download but an average of 300 - 330. Still faster than dial-up. Then I got a phone call: I was in violation of the so-called FAP. An email is to be sent (I read) when a customer gets to 80% of usage. I got no such email. Was I to monitor it myself? I could and would have, but I am a "DirecTV customer." I tried for two days, with 3 hours on the phone the second day, trying to get set up on "MyAccount at Wildblue" to do just that, but what I ended up with was an account at DirecTV.
Now I can order pay for TV. I have lost track of the time I have spent on the phone with these two companies. They have more phone numbers than I care to keep track of. Actually, it would do no good anyway. I was constantly transferred, so I had no idea what the number was. I asked one of the techs for a number so I could call if I got disconnected.
His response was "oh, you can't call me directly. If you call back you'll get someone else." Back to the FAP: if you have the 512kb package and they cut you back, you are to be cut back to 128kb. (I still do not know when, if ever, it will be restored to 512kb (300kb).) Well, they cut me back to 11kb, then 22kb download for the first day. I called again and spent 2 to 2 1/2 hours just to be told it is all done automatically and the problem was on my end.
I have put in a complaint with the BBB. I took away the automatic payments. Depending, I may or may not pay for this reduced speed. I just read on here something that is a little disturbing. It was about Google. Also, I think I want some proof of this FAP. I live in Texas and I know there is little they can do if I decide not to pay them. Ruin my credit. Bull. Plus, NO ONE is going to dupe me and get away without a fight. Silent Majority! Not me!
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