We purchased Hughesnet satellite service in November. The first month was ideal. No problems.
In January of this year, we started having speed issues, so I upgraded to the highest HOME service. STILL having problems with speed issues.
Every time I call, I get someone who foreign and I can't understand most of what they're saying. They have me repeat the same procedures every single time and I've done it so much that I already have it done when they get on the phone.
I've been told that the problem is on THEIR end, but they won't adjust our monthly rate until the problem is resolved!!! How do we file a class action suit against this company? Enough is enough!!! Will it help to report them to the BBB, FTC or FCC?
I don't care what it takes... I just want this company to admit what they've done to their customers and to have to repay us for the services we haven't received!!
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