I have been a HughesNet customer for about 7 years, until recently my service has worked fairly well as satellite service goes. Beginning on January 8th my service has been intermittent almost every day. I have the highest home service plan you can get, Hughes advertizes up to 1500 kb per second downloads, and up to 200 kb per second uploads on this plan.
Every day between the hours of 4 PM and 12 pm, my service has been almost nonexistent. Dial-up internet is faster. As I write this complaint, my service is degraded almost to the point of not even working. With Hughes diagnostic tools I just checked my download speed and it is about 70 kb per second. A far cry from the 1500 kb per second that I am paying for. This is not an
isolated incident, it happens every day between 4 PM and 12 PM.
It is obvious that Hughes has somehow limited my internet service. The only time it works as advertized is from 3 AM to 6 AM EST, when the free access is in effect.
When you call Hughes to complain about the problems all you get is double talk and lies, IF you can understand the Indian techs. You do get English speaking support personell if you complain enough, but again all they do is tell you that it will get better.
If I wasn't under a contract with Hughes, I would cancel my service immediately, but I will have to pay them $300 to end my service with them.
To me this seems like a terrible way to do business, and treat customers that have been with a company for years and paid thousands of dollars for internet service. As soon as my contract with Hughes is up, I WILL be cancelling my service, I would rather have dial-up service that works than a high tech service that only works only a small part of the time.
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