This is what i sent to paypal; however, they determined that I have to give the buyer a full refund!
Dear whom it may concern
Not as described - Case ID: PP-395-634-971
Status: Being Reviewed By Paypal
Transaction ID:
6PH86918GV990150L
Buyer Name & Pat L., (REDACTED FOR SECURITY PURPOSES)
Transaction Amount:
$314.98 USD
eBay Item#:
140190819729
Transaction Date:
Dec. 17
Package Status:
UPS tracking # 1Z502W3R0393719130 (Delivered on the 21of Dec)
SELLER'S OPINION!!!
Ebay sales ID: Chaching44
This customer received the item by UPS on the 21st of DEC. It is before the Christmas which means customer got the product before the holiday season. Customer could use the phone or test the unit as soon as they received the item. We informed customer that customer has to contact us if the phone is not working within 24hours upon receiving the item to do something about it.
In addition, we cleared stated that there will be no money back; however, we were not worried about the problem because we knew that the unit was working properly. I believe that the buyer should have contacted us to inform that there was a problem thru Ebay because the customer purchased the item on ebay web site. BUT we
did not get any e-mail from her regarding this issue.
I see that the customer requested the dispute on the 2nd of Jan. And the notification from paypal web site came through to our spam e-mail inbox. We just realized that we had a dispute problem when we came online to print the shipping label today. Customer expected us to give him/her an answer within 24hours I believe. The buyer could not wait for our answer to get his/her money back when the buyer waited more than 10days to report a problem thru paypal. Paypal website wasn't down for last 10days. I know it was our fault that we did not answer the question shortly;
However, we did not notice there was a problem w / this transaction until today. The buyer does not know how to solve the problem online. The buyer did not want to communicate w / us before they escalate the dispute to a Claim. We sell the products that are working. We make sure that our item is good to be sold online because we do not want any problem.in addition, we do not want to waste our time and money.
The unit was in working condition when we sold it to the buyer. Customer came up with the problem 10days after the purchase. I would not waited that long if I got something that is not working. (Especially 10days)
Since we like to care about our customer, we have no problem with providing a service on the unit. We wish we can fix the problem and make the buyer feel happy. We value every single customer. Please advise the buyer to send the phone back to us and get it fixed.
Finally, customer would not answer our e-mail thur ebay.
Thank you for your time.
Chaching44
lawernceville, Georgia
U.S.A.
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