I'm complaining about PayPal handling international disputes. Here's a short background on my issue.
I sold the item via eBay to the buyer, located in Germany (the buyer has 0 eBay transaction history).
On 3/2/09 the payment via PayPal was received, and on 3/3/09 the item was shipped to Germany via USPS. About in 2 WEEKS the buyer opened the dispute that the item is not received (don't you think it's TOO SOON).
I sent message to ebayer, saying that it's too early for worries yet, and asked to update later. The buyer was not responding. After about dozens of unsuccessful contacts, I escalated the dispute.
I called many times to PayPal, and asked to help as buyer is not responding, and do not update the case. As item was sent via USPS, overseas (I guess) they use different system, which does not update transaction status on USPS site. I went to the Post Office, and they gave me a copy of the Custom form of that shipment, which I faxed to PayPal as proof of delivery.
When I was checking status of the case, it stated that waiting for response from other party (buyer). After more than month of "INVESTIGATION? PayPal closed the case with the favor to the buyer. When I called, and asked why the case was closed, and money given back to buyer, did he responded? The answer was negative, he never responded. They said that decision of the favor to the buyer was made because I made mistake, escalating the case. If I wouldn't did it, the case was automatically closed after 20 days to my favor (what's the difference makes escalation?)
So, PayPal agents who I talked with were absolutely agreed with me that buyer received the item (otherwise probably at least once checked his case), and just ignored, or forgot about the case. But as he did not update, and did not respond, we give him money back. So, I lost item, money, and time, but PayPal is the winner, making money on both transactions (when buyer paid to me, and when money was taken from me to the buyer). Isn't clear RIPP-OFF?
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