I sold a phone on eBay. I received a confirmation from eBay that my item sold, listing a shipping address. I later received an email from PayPal telling me that they had received funds from the buyer.
I offered insurance; the buyer declined. According to the buyer, the item did not arrive, and she then told me that I had the wrong address - a 3-year-old address where she used to live - and that I should have sent it somewhere else. I am not psychic.
The buyer then opened a complaint, and PayPal took $182.16 from my account. The buyer admitted in our correspondence that she gave me an old address. I provided evidence to PayPal that I sent the item to the address she gave me, I have 100% feedback over 7 years, and I never received my phone back. Despite all of this, they decided in her favor and began to call me, demanding that I pay them back the $182.16.
I did so after speaking to them on three separate occasions, after emailing them the USPS receipt and copies of the eBay correspondence between the buyer and me, and after sending several supporting emails.
I see this as common theft. According to eBay, the buyer MUST keep her details up to date. She failed to do so, and now I have lost my phone, my $182.16, and my 100% feedback rating.
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