I was selling on eBay and using PayPal for several years. I mainly sell during the holiday season.
On Dec 10, I sold an item for $25.00. I promptly shipped it out and got a tracking number. I keep all receipts and tracking numbers on file for problems that do occur during shipping. Two weeks later, the item was returned to me with "return to sender, no such address" stamped on it. I called PayPal to inform them of this situation, and they told me to fax in the receipt, a copy of the tracking number, and a copy of the package to them for their investigation. I contacted the buyer and explained the problem, and he wanted me to reship the item at my expense to the same address. I told him that I WOULDN'T, because if it was returned once, it would be returned again.
The buyer made a claim of no shipment, so I called PayPal again to remind them that they already had all the information about this issue. They told me that there would not be problems on this, that they would get me the right address, and that they would make the buyer repay for shipment.
Two weeks later, there was no response from PayPal. I noticed that the money for the item was refunded. I contacted PayPal, and they informed me that they ruled in favor of the buyer "because the buyer never received the item." I again informed them that they already had all the documentation from the shipment, and they kept on saying, "Well, the buyer never received the item." I asked them about seller protection, and they again told me, "The buyer never received the item."
Two months later, PayPal's collection service called me and told me that I was $62.00 past due and they wanted the money. I refused to pay. I called PayPal and spoke with 2 of their senior reps. They informed me that my account was charged twice for this and that my account was past due, and that is why they were calling me to collect. So I asked them why, when my account already had a chargeback for the item, they kept on telling me that the buyer never received the item and the buyer received the money for the chargeback. I asked what happened to the money, and they could never explain!
Simple math would tell you that $25.00 and $25.00 does not equal $62.00. Where is the money? Obviously no one there knows either. Why was I double charged for a chargeback, and what happened to $12.00? No one knows, no one can answer any questions, and no one cares.
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