I have used Charter 5MB cable internet for about a year now. I have spent over 12 hours on the phone with them. First of all, they tried only giving me 3MB access. I am computer literate, and immediately tested the connection when I could. I called, and informed them. They fixed it on their end, and I began to get a near 5MB service.
Things were fine for the first three months, then everything went downhill. 6/24 hours a day my internet speeds are closer to the 2-3MB download instead of the 5MB I pay for. Latency is fine half the day, then over 1000ms the other half day. They have sent out 5 technicians who offer no fix.
Customer service has me do the exact same thing everytime I call, and it never works. Therefore, everytime I call, I spend 45 mins on the phone, resetting my computer and modem over and over with no avail. Then magically, the next day all is fine for a while.
I have tracked the issue down to two things, one being their St Louis area switch. Pings after that switch skyrocket into the 500ms range. The other problem is someone hoarding the bandwidth around 9pm-midnight, in which Charter can't confirm or fix...
All in all, a TERRIBLE service, and dealing... AVOID at all costs. You would be better to get a 100% reliable 3MB DSL service than their cable service.
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