Charter Communications turned off my cable/internet when they couldn't find a payment that was sent. I have payed my bills on time for many, many months through a third party internet based bill payment service. My first notice of a problem was to have my cable turned off. When I called, they said that they didn't have my March payment. The turned the cable back on. While I researched the missing check, they tuned the cable off again. I can't easily access my internet bill payer without internet (luckily I still have a dialup account).
I don't think that they dealt with me fairly. I don't like that you can't have a choice of cable companies to use. I would drop Charter like a hot potato.
The customer is not important to Charter. Satellite is looking good right now.
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