Last month I placed a move order to move my phone and DSL line. I have been calling every other week to make sure its okay since they screw up all the time adn each time I am told your all set. I even bought the wireless gateway from them.
Then today at 2pm, keep in mind I am moving Tomorrrow and service was suppose to go on Monday I get a call saying Opps were sorry but the facilities are not available so we cant give you DSL.
I called and spoke with a supervisor named Keith and what did he offer me DIAL-UP. He pretty much said to bad to sad about not getting the service and for havong to lost my email that I have had over 4 yeard. I asked what about the router I jsut bought from you guys his response you will have to talk to billing.
I called Time Warner explained my situation and how SBC screwed me over and they went the extra step put me in as a ASAP appointment and I am getting it installed tomorrow.
Here's the written proof from SBC that my DSL was good to go
Thank you for your email in regard to your move order for your telephone service and DSL service. I will be happy to help you.
I have checked the order in the system, and it shows your DSL and telephone service will be installed on August 27. I am not sure why you are not able to view the order. I believe there could be some technical difficulties with the website. I do apologize for the inconvenience.
If I can be of any further assistance, please reply directly to this email.
Thank you for using the new AT&T. I appreciate your business and continued loyalty.
Regards,
Nyla
Your AT&T Customer Service Representative
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